This documentation is for WSO2 Enterprise Mobility Manager 2.2.0. View documentation for the latest release.
End-user Registering an iOS Device - Enterprise Mobility Manager 2.2.0 - WSO2 Documentation
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WSO2 EMM supports devices on iOS 7, 8, 9 and 10.

Open the registration email that you received on your mobile and click on the URL provided. 

The registration email will be sent to you once the administrator invites you to register with EMM.

Follow the instructions below to register an iOS device:

  1. The Safari browser will pop-up with the EMM registration screen. iOS devices need the root certificate to be downloaded to trust the server certificate. If the certificate is a self-signed SSL certificate, tap Install EMM Certificate else go to step 3.

  2. To download the root certificate you need to tap Install as required. The EMM registration screen will reappear.
  3. Tap Install EMM Agent as shown in step 1
  4. Click the WSO2 EMM app on your device to start the registration once the EMM agent is installed.

    Getting an Untrusted Enterprise Developer message?

    When opening the WSO2 EMM app for the first time you might be shown an Untrusted Enterprise Developer message.

     Click here for more informations on how to establish the trust for the EMM iOS application

    Follow the steps given below to establish the trust for the EMM iOS application:

    1. Click Cancel to dismiss the Untrusted Enterprise Developer message.
    2. Tap Settings > General > Profiles or Profiles & Device Management.
    3. Tap the WSO2 Inc profile that is under Enterprise App .
    4. Tap Trust "WSO2 Inc".

      An Internet connection is required to verify the app developer's certificate when establishing trust. If you are behind a firewall, make sure it's configured to allow connections to If you are not connected to the Internet when you trust an app, the device displays Not Verified instead. In order to use the app, you need to connect to the Internet, and tap the Verify App button.

    5. To confirm that you trust the developer tap Trust.
      The developer WSO2 Inc remains trusted until you use Delete App to remove all apps from the developer.

  5. Tap Allow to let the WSO2 Agent to access your device location.

  6. Enter your server address, based on your environment, in the text box provided. 

    If port offset has been used in EMM, the server address should reflect the port offset. For example, if the port offset is 1 and you are using the 9443 port, the port will change to 9444. Therefore, in such a scenario an example server IP is as follows:

    • Developer Environment - Enter your entire server address as your server address.
    • Deployment Environment - Enter your domain as your server address.
  7. Tap Start Registration.
  8. Enter your details:
    • Domain - Enter the domain only if the server is hosted with multi-tenant support.
    • Username - Enter the username provided in the email.
    • Password - Enter the password provided in the email. 

    By default, WSO2 EMM only supports the BYOD registration process for the iOS platform.

  9. Tap Login. 
  10. After reading the End User License Agreement (EULA), tap I accept the terms.

  11. Tap Install where ever required to install the WSO2 Profile Service.

    A warning message appears to indicate that by installing the profile the EMM will remotely manage the iOS device. Tap Install.

    Tap Trust, to confirm that you are aware of the device being remotely managed by installing the profile.

    Once the profile is installed click Done.

  12. Upon the successful registration, the following confirmation appears.

    Thereafter your browser will automatically close and after 1 or 2 seconds, the native iOS Agent will be loaded.

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