This documentation is for WSO2 Identity Server 5.1.0. View documentation for the latest release.
Email Templates - Identity Server 5.1.0 - WSO2 Documentation
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The WSO2 Identity Server provides the means of customizing automated emails sent to the user. This is particularly useful in the case of tenant users as they can customize their emails specifically for users configured under the tenant. Also, tenants do not have access to underlying configuration files, so this is possible directly through the management console.

  1. Log into the WSO2 Identity Server management console using your tenant credentials.
  2. Under the Configure menu of the management console, click Email Templates
  3. In the resulting screen, you can customize the email templates that are sent to the users in your tenant.
    • Select Email Template Type: You can select the type of email template you wish to customize using this dropdown.
    • Subject: This is the subject of the email that is sent to the user.
    • Email Body: This is the body of the email that is sent to the user. Custom information like {first-name} and {user-id} are populated from the user store configured for this tenant.
    • Email Footer: This is the footer of the email.

      Note: Ensure that you do not use the "|" character in your Subject, Email Body or Email Footer as this is not supported.

  4. Click Save to save your changes.
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