This is what we do in the Support and Maintenance phase:
Send weekly status updates to the customer about the Managed Cloud.
|2||Handle issues in the system.|
|4||Manage deployment artifacts.|
|5||Manage upgrades and migrations.|
|6||Apply WSO2 security patches.|
Tip: The support and maintenance tasks discussed here are subjected to the WSO2 Managed Cloud Policy and Service Level Agreement .
The steps below explain how to use the support Website to raise a hosting incident.
L og Log in to the support system at https://support.wso2.com.
- Click the Create button in the top menu bar of the support Website.
Select your project from the list of available projects, and s elect the Issue Type as
Fill in the rest of the issue details. Please include the following contact details in the description field so that WSO2 can contact you if required.
- Telephone number (country code, area code, number, and extension)
Once done, click Create to create an incident JIRA.