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The customers peer their VPC(s) within the WSO2-managed VPC, which is an extension of the WSO2 corporate network as shown in the diagram below:

Diagram: Remote access to the customer's EC2

This setup allows WSO2 Cloud Ops to access the customer's Production and non-production VPCs. This connectivity is built up on top of an IPSec VPN tunnel and a VPC peer interface that are managed by the AWS.