This documentation is for WSO2 Identity Server 5.3.0 . View documentation for the latest release.

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Note the following before you begin:

  • This feature has been fixed with the WUM Update that is effective from 2017-06-13. To add this WUM update to your product, see Updating WSO2 Products.
    Note that you won't be able to You cannot configure this feature successfully without the WUM update.
  • By default, you cannot use special characters such as !#$%&'*+-=?^_ when you update a users email address. The use of special characters is supported with the WUM update that is effective from 2018-01-20. For more information, see the Try it out section. To add this WUM update to your product, see Updating WSO2 Products.
  • From 5.3.0 onwards there is a new implementation for identity management features. The steps given below in this document follows the new implementation, which is the recommended approach for creating users using the ask password option.


    You can deploy a WUM update into production only if you have a paid subscription. If you do not have a paid subscription, you can either use this functionality when it is added to an upcoming WSO2 Identity Server release, or you can enable the identity management feature using the old implementation. For information on how to use the old implementation, see Creating Users using the Ask Password Option in the WSO2 Identity Server 5.2.0 documentation. The old implementation has been retained within the distribution for backward compatibility, and can be used if required.