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Discuss the customer's Cloud requirements.

If you are a WSO2 production support customer, contact your WSO2 account manager, or leave a request at


Together with WSO2 solutions architects and WSO2 operations engineers, convert the customer's business requirements to a solutions architecture.


WSO2 account manager sets up a support account at WSO2 through which the customer can interact regarding the Managed Cloud.


WSO2 solutions architects and WSO2 operations engineers, convert the solutions architecture to a deployment architecture. 

The deployment architecture explains what WSO2 products are required for the solution, how many instances of each, what third-party software is used, how monitoring, alerting, backup, and recovery are implemented, and any other deployment details.

The deployment architecture document gets reviewed and approved by the customer and the WSO2 Managed Cloud team.


Agree on an implementation milestone plan.


Both the customer and WSO2 appoint project managers for the project. 


The customer is to facilitate the following prerequisites before the Managed Cloud implementation begins.

  • Share SSL certificates to the customer's domain for all environments.

  • Please read the rest of this documentation fully as we discuss the prerequisites of each phase under the respective sections.

  • Click the relevant tab to see requirements the prerequisites specific for on-premise or and Amazon AWS setups:

    Localtab Group
    • High availability for all components is a must.
    • VMs should be able to reach the Internet through a Network Address Translation (NAT) or an HTTP proxy service.
    • WSO2 should have root or sudo permission.
    • Customer should expose the following services to the WSO2 Managed Cloud environment:
      • SMTP
      • NTP
      • DNS
      • File Share (optional)
    • Customer's agreement on the RACI matrix provided by WSO2. This is a responsibility assignment matrix.
    titleAmazon AWS
    • Set up a new Amazon Web Services (AWS) account with Amazon business or enterprise support
    • The customer can create and own the AWS account, or request WSO2 to do it for them. If WSO2 creates and owns the customer's AWS account:
        • The monthly AWS and support charges will be invoiced to the customer. 
        •  WSO2 will transfer the ownership of the account to the customer anytime, upon the customer's request.