Discuss the customer's Cloud requirements.
If you are a WSO2 production support customer, contact your WSO2 account manager, or leave a request at http://wso2.com/cloud/managed/.
Together with WSO2 solutions architects and WSO2 operations engineers, convert the customer's business requirements to a solutions architecture.
WSO2 account manager sets up a support account at WSO2 through which the customer can interact regarding the Managed Cloud.
WSO2 solutions architects and WSO2 operations engineers, convert the solutions architecture to a deployment architecture.
The deployment architecture explains what WSO2 products are required for the solution, how many instances of each, what third-party software is used, how monitoring, alerting, backup, and recovery are implemented, and any other deployment details.
The deployment architecture document gets reviewed and approved by the customer and the WSO2 Managed Cloud team.
Agree on an implementation milestone plan.
Both the customer and WSO2 appoint project managers for the project.
The customer is to facilitate the following prerequisites before the Managed Cloud implementation begins.