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  • Update of all the hosting-related JIRAs of the Cloud.
  • Summary of the maintenance work done in this week.
  • Summary of the maintenance work scheduled for next week. We notify scheduled downtimes here, if any.

Provide around-the-clock support and maintenance

<We need According to define the scope clearly. E.g., what the The WSO2 Managed Cloud SLA, the Managed Cloud team handles and what the customers need to do themselves or purchase Dev Support for. For example, Managed Cloud team keeps the WSO2 servers & services running, but it is either customer or Dev Services that can determine whether a custom extension is functioning well and should or should not be moved to the next lifecycle stage...

 We need to explain when to get regular support and when Managed Cloud support is required.

Are all things related to support managed by JIRA only? Is there a time period in which we promise resolution, depending on the severity?  >provides support and maintenance on the following:

Ensures the availability of the WSO2 servers and services. 

Optimizes the hosting setup to minimize resource consumption and scale the hardware to meet performance requirements.

Updates software that is identified as being part of the WSO2 Managed Cloud Service to their latest versions within the Scheduled Maintenance window.
Manages daily scheduled backups of all the servers under the Managed Cloud service.
Monitors the Managed Cloud's availability and takes action if the servers become unavailable.

Anchor
hosting
hosting
Handle hosting incidents

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servers
servers
Maintaining servers

<coming <Coming up soon>


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tasks
tasks
Managing tasks

<coming <Coming up soon>