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  1. Log in to the support system at https://support.wso2.com.

  2. Click the Create button in the top menu bar of the support Website.
  3. Select your project from the list of available projects

    .

    Select one of the following issue types:

  4. Queries: A question that you have about the Managed Cloud.
  5. Bug: A defect in the Managed Cloud.
  6. Improvement: Suggestion you make to improve a WSO2 product or any Managed Cloud service.
  7. New Feature: A request you make for a future release of a WSO2 product.
  8. Task: Things that either you or WSO2 needs to look into.
  9. AnnouncementsNotifications issued by WSO2. They can be about a new product, service pack or patch. Announcements should never be used for reporting issues.

    , and select the Issue Type as Incident.
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  10. Fill in the rest of the issue details. Please include the following contact details in the description field so that WSO2 can contact you, if required.

    • Name

    • Email address

    • Telephone number (country code, area code, number and extension)
  11. Once done, click Create to create the support an incident JIRA. 

Tip

Tip: For information about WSO2 support contracts, please see:

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