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Tip

Tip: Also see WSO2 Managed Cloud Production Support Guidelines .

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Manage tasks

A task is an action item that either the customer or WSO2 needs to perform to ensure that certain objectives are met. For example, the WSO2 Managed Cloud team may create a task for the customer to provide details on their production environment.

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Diagram: WSO2 task-handling process

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Manage deployment artifacts

A deployment artifact is a program, config change, patch etc. that the customer or WSO2 deploys to the Managed Cloud, either manually or via automated scripts.  Both the customer and WSO2 need to follow the below best practices to minimize the possibility of new artifact deployments causing issues in the Cloud setup:

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