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This are the activities involved in support and maintenance:

Handling hosting incidents

A hosting incident is a change request or any issue that affects the availability or performance of your Cloud instance managed by WSO2. An incident might occur in deployment, upgrading, maintenance, network configuration, startup, stopping, monitoring, and performance, and it has to be within the parameters of the Cloud's deployment architecture.

The diagram below depicts the hosting incident handling process.


Maintaining servers

<coming up soon>

Managing tasks

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