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This is what we do in the Support and Maintenance phase:


WSO2 sends weekly status updates to you with information about the outstanding tickets, their statuses, scheduled maintenance, possible downtimes, etc.


WSO2 provides around-the-clock support from a team of experts.

3Handle hosting incidents.
4Maintain servers.
5Managing tasks.

Send weekly status updates

<Coming up soon>

Provide around-the-clock support

<Coming up soon. We will explain when to get regular support and when Managed Cloud support is required>

Handle hosting incidents

A hosting incident is a change request or any issue that affects the availability or performance of your Cloud instance managed by WSO2. An incident might occur in deployment, upgrading, maintenance, network configuration, startup, stopping, monitoring, and performance, and it has to be within the parameters of the Cloud's deployment architecture.

The diagram below depicts the hosting incident handling process.

How to create a hosting incident

<Explain how to create a JIRA>

Maintaining servers

<coming up soon>

Managing tasks

<coming up soon>

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